Returns & Refunds

The Mourning Heart

We want your heart to arrive with care. If something is not right, please contact Kathleen at kathleen@theeverafterco.com. This policy applies to physical Mourning Heart purchases from The Everafter Collective, including international orders.

Changed your mind?

You may request a return within 30 calendar days of delivery. For our voluntary 30-day return offer, hearts must be unused and returned with their original meaning cards. Please email your order number (or the purchaser's name) and the items you wish to return. We will provide the return address and instructions. Send your return by mail within 14 days of your request and keep proof of postage.

For change-of-mind returns, you pay the return postage. There are no restocking fees. Original delivery charges are not refundable under our voluntary return offer, except where applicable law requires otherwise.

Damaged, faulty, or incorrect hearts

Please email us as soon as you notice an issue, with your order details and a photo if possible. We will arrange a replacement at no cost or an appropriate refund, including applicable shipping charges. You will not pay return postage for a damaged, faulty, or incorrect item. We do not normally require these hearts to be returned; if a return is needed, we will provide a prepaid label or cover reasonable return postage.

The 30-day change-of-mind window does not limit your rights if an item is faulty or not as described.

Refunds

For eligible returns, we issue the refund to the original payment method within 5 business days of receiving the return, or sooner where required by law. We will email you when the refund has been issued. Your bank or card provider may take additional time to display it. Refunds for gifts go to the original purchaser's payment method.

International customers and your consumer rights

Nothing in this policy limits your rights under applicable consumer law. Where mandatory cancellation, refund, or product-guarantee rights give you greater protection, those rights apply.

Where EU or UK distance-selling cancellation rights apply, you may notify us by email within 14 days of delivery that you wish to cancel, then send the goods back within 14 days of that notice. You may inspect the goods as you would in a shop; any lawful deduction for handling beyond what is necessary will be explained. Original cards are not a condition of exercising those statutory rights.

For a qualifying cancellation of the whole order, we refund the standard outbound delivery charge, but not any extra cost of an upgraded delivery service. You pay return postage for a change-of-mind cancellation. Refunds are made within 14 calendar days of your cancellation notice; where permitted, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first.

Need help?

Email kathleen@theeverafterco.com. We will help you find the simplest next step.

Last updated: October 15, 2026.